Customer Relations Officers (CRO) at Elizade JAC Autoland Limited (2 Openings)

Elizade JAC Autoland Limited is an automobile trading and services company. We import, distribute and retail the JAC brand of vehicles including passenger cars, SUV’s, pickup trucks, buses, and light-duty trucks in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer (CRO)

Locations: Ibadan - Oyo and Jalingo - Taraba
Employment Type: Full-time

Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers’ issues and follow problems through to resolution
• Build and maintain relationships with assigned key Customers’ decision makers at all levels
• Ensure all sales Customers assigned are converted to aftersales Customers
• Achieve budgeted revenue for aftersales.
• Ensure that proper services are delivered to all Customers in a timely manner at all times
• Prepare regular reports of progress and forecasts and make suitable recommendations using key metrics
• Ensure daily updating of all activities on CRM

Person Specification

• B.Sc / HND in any related field
• Proven experience (2-4 years) in customer services preferably in the Automobile industry.
• Excelent interpersonal and communications skills
• Ability to handle sensitive information with tact and discretion.

Application Closing Date
16th April, 2024

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.