Customer Service Representative at Khemsburgfabric Global Service

Khemsburgfabric Global Service is a leading provider of textile beauties such as Ankara, laces, velvet, men's fabrics, and beaded accessories that caters to fashionable individuals looking for the perfect outfit for their events. With our commitment to customer satisfaction, we ensure that our bespoke fabrics meet the highest standards. Located at 18 Olorunlogbon Street, Anthony Village, Lagos, our store is well-equipped to serve customers worldwide.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Kosofe, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Representative, you will play a crucial role in ensuring that our customers have a positive experience with our products and services.
• You will be responsible for addressing customers' inquiries and resolving any issues that may arise.
• Your excellent communication and interpersonal skills will be essential in building strong relationships with our customers and maintaining their trust in our brand.

Responsibilities

• Assist customers in person, over the phone, and through email with inquiries, orders, and product information.
• Provide accurate and timely information regarding product availability, pricing, and delivery options.
• Process customer orders and ensure accurate entry of information into the system.
• Resolve customers' complaints and concerns in a professional and timely manner.
• Maintain a thorough knowledge of our product offerings to effectively assist customers with their purchasing decisions.
• Collaborate with other departments, such as the sales and logistics teams, to ensure seamless order fulfillment.
• Proactively contact customers to provide order updates and address any additional needs or concerns they may have.

Requirements

• Previous experience in a customer service role, preferably in the apparel and fashion industry.
• Excellent communication skills, both verbal and written, with a strong command of English.
• Ability to empathize with customers and provide outstanding service, even in challenging situations.
• Proficiency in using computer systems and software, such as Microsoft Office and customer relationship management (CRM) tools.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Ability to work collaboratively in a team environment.
• Flexibility to adapt to changing priorities and meet tight deadlines.

Salary
N40,000 - N50,000 monthly.

Application Closing Date
20th May, 2024.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the job title as the subject of the mail.