Social Media Manager at Customer Experience HQ (Wright Imprints International Limited)

Customer Experience HQ is a Customer Experience firm focused on helping businesses to stand out and thrive by organizing their people, processes, and strategies to consistently create delightful experiences that turn their customers into loyal brand evangelists.

We offer bespoke Customer Experience consulting and Customer Service training solutions, with complementary business process development services. Our vision is to support visionary Africans to build lasting businesses that empower our nation and build the future.

We are recruiting to fill the position below:

Job Title: Social Media Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking to hire for the role of Social Media Manager. The ideal candidate must be savvy with the major social media platforms.
• As a Social Media Manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our brand’s views creatively.
• Ultimately, you should be able to handle our social media presence ensuring high levels of traffic and customer engagement.

Core Responsibilities

• Design and deliver creative and engaging social media strategies
• Create and coordinate original and engaging multimedia content across multiple social platforms - audio, pictures, videos, and graphic designs
• Manage the day-to-day handling of all social media channels such as Facebook, Instagram, LinkedIn, Twitter, TikTok, and YouTube, adapting content to suit different channels and audiences.
• Oversee, plan, and deliver content across different platforms using scheduling tools
• Engage with the audience via the comments section and DM (escalate inquiries and requests to the Manager promptly)
• Form key relationships with influencers across social media platforms
• Undertake audience research and identify consumer trends to help with planning social media campaigns
• Recommend improvements to increase performance
• Set targets to increase brand awareness and increase customer engagement and loyalty
• Develop, set up, monitor, and report on paid advertising campaigns
• Manage and track budgets for social media activities
• Engage other staff on the use of social media and promote its use within the company (in-house roles)

Requirements

• B.Sc. Degree in Marketing or a relevant field
• Must be a resident of Lagos
• 2-3 years of work experience
• Savvy with major social media platforms
• Proven work experience as a Social media manager
• Hands-on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image, and video)
• Solid knowledge of SEO, keyword research, and Google Analytics
• Knowledge of online marketing channels and
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills.

Experience:

• Social media management: 3 years (Required)

Salary
N60,000 - N70,000 / month.

Application Closing Date
31st March, 2024.

Method of Application
Interested and qualified candidates should send their CV & Cover Letter to: [email protected] using the job title as the subject of the mail.