Customer Service/Front Office Executive (Female) at Stresert Services Limited

Stresert Services Limited - Our Client is one of the most diversified Insurance Companies in the country. Due to continuous growth and expansion, the services of a Front Office /Customer Service Executive have become vacant.

Job Title: Customer Service/Front Office Executive (Female)

Job Location: Victoria Island, Lagos

Job Summary:
The ideal candidate will act as the first point of contact on behalf of the company; Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors’ arrival; Maintains security and telecommunications system.

Detailed Job Duties:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and departmental directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains a professional work environment and administrative support.
• Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Schedule and maintain appointments diary.
• Coordinate incoming and outgoing mails, packages, and deliveries.
• Supply information regarding the organization, products, services and policies to clients on enquiry.
• Deals with compliant tactfully, calmly and politely
• Reports and document issues for resolutions.
• Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Supply line manager adequate information when the need arises.
• Other important functions are Supervisor support, office harmony, crisis handling, office morale, customer service.
• Any other duty as assigned from time to time.

Desired Qualities:

• The Idle candidate should have superior organizational skills, be self-motivated, resourceful, detail-oriented, and energetic.
• Must be a team player and have outstanding writing, editing, data entry and proofreading skills.
• Excellent communication and interpersonal skills, and the ability to prioritize and handle multiple client/project queries at a time, are essential.

Qualification, Skills & Other Requirements:

• HND/ Bsc
• Must possess Telephony Skills, Good Verbal Communication, Multitasking Skills, Good Administrative Skills, Microsoft Office Skills and Listening Skills. Professionalism, Customer Focus, Organising, Informing, and Pressure Handling abilities are very essential.
• Candidate is expected to have thorough knowledge of the company and an understanding of its products to answer enquires correctly.
• Candidate is also expected to be aware of the roles of other office employees for smooth referrals on enquire.
• Must have a minimum of two years experience as a customer service/front desk/ client officer post NYSC.

Remuneration
Salary: N44, 000 (Net)/ m
Other benefit: HMO, STAFF BUS, PENSION

Application Closing Date
3rd October, 2014.

Method of Application
Qualified applicants should please forward passport Pics and CV’s to: [email protected] using ‘CLIENT SERVICE’ as subject of mail. Applications not correctly addressed and sent without passport pictures will not be processed.